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Refund and Returns Policy

Last updated 22 October 2026

Effective Date: October 22, 2026

At Watch Hub India, we aim to provide a smooth and reliable shopping experience. If you receive a damaged, defective, or incorrect product, we encourage you to contact our support team so we can review the issue and help resolve it.

Please read the following Refund and Returns Policy before placing your order.

1. Return Eligibility

Returns or exchanges may be considered under the following circumstances:

  • Damaged or Defective Product: If your order arrives damaged, broken, or defective, notify us within 24 hours of delivery.
  • Incorrect Product Delivered: If the item you receive differs from the product you ordered, contact our support team within 24 hours of delivery.
  • Missing Items: If any item included in your order is missing, report the issue within 24 hours so we can investigate.

Returns and exchanges are subject to verification and approval by our support team.

We generally do not accept returns for change of mind, ordering the wrong product, or situations where the product matches the description and order details provided at the time of purchase, except where required by applicable law.

2. How to Submit a Return Request

To help us review your request efficiently, please follow these steps:

  1. Email supportwatchhubindia@gmail.com within 24 hours of receiving your order.
  2. Include your Order ID, a description of the issue, and clear photographs of the product and packaging.
  3. Provide an unboxing video showing the package opening and the issue, where available or reasonably possible. This helps us verify damage, incorrect items, or missing products.
  4. Wait for our support team's response before shipping any product back.

Our team aims to respond within 1–2 working days. Additional time may be required if further verification is necessary.

Please do not return an item without receiving return instructions from our team.

3. Refund Policy

If your return or complaint is approved, we will determine the appropriate resolution based on the nature of the issue and applicable law.

Depending on the circumstances, the resolution may include:

  • Replacement: A replacement product, subject to availability.
  • Refund: A refund for an eligible order or product.
  • Alternative Resolution: Another mutually agreed solution where appropriate and legally permitted.

For approved refunds:

  • Online payments will generally be refunded to the original payment method.
  • Cash on Delivery (COD) refunds may be arranged through UPI or bank transfer after the necessary details are verified.

We aim to initiate approved refunds within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

If a refund is delayed beyond the expected timeframe, please contact our support team with your Order ID.

4. Items and Situations Not Normally Eligible for Return

Subject to applicable consumer protection laws, a return request may be declined in circumstances such as:

  • The product has been used, worn, altered, or damaged after delivery.
  • The issue results from mishandling or improper use after receipt.
  • The request is submitted after the specified reporting period without an applicable exception.
  • The product does not have the reported defect or discrepancy after verification.
  • The item is returned without prior authorization or is missing necessary components.

Please retain the original packaging and all included accessories until you have confirmed that your order is in satisfactory condition.

Important: We may request an unboxing video as supporting evidence when investigating a claim. However, the absence of a video will not automatically override rights or remedies available under applicable law.

5. Exchange Policy

If you receive an eligible damaged, defective, or incorrect product, you may request an exchange by contacting our support team within 24 hours of delivery.

Once the claim is reviewed and approved:

  • We will explain the exchange procedure.
  • The product may need to be returned in its original packaging with the included accessories.
  • Replacement availability will depend on stock.

Where the claim is approved, we will communicate any applicable shipping arrangements before proceeding.

We will not charge additional exchange fees for an approved claim where the issue is attributable to an error on our part, subject to applicable law.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed, packed, or dispatched.

If an eligible prepaid order is successfully cancelled, any applicable refund will be processed according to the payment method and relevant legal requirements.

7. Important Information

Please inspect your order promptly after delivery and report any concerns within the stated reporting period.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights, remedies, or protections available to you under applicable law.

8. Contact Us

For return requests, exchange assistance, refund queries, or order-related concerns, please contact:

Please include your Order ID in all communications to help us assist you more efficiently.

Thank you for shopping with Watch Hub India. We appreciate your trust and the opportunity to resolve any concerns with your order.

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